Frequently asked questions (FAQ)
Need help? Here are the answers to the most frequently asked questions.
About our products
Yes, all our products - from carpets to tablecloths - are handmade by artisans in Iran, with skills handed down from generation to generation.
Absolutely. Our pieces are sourced directly from traditional workshops in Iran, including Tabriz, Isfahan, Kerman, Yazd and Khorassan.
Yes, each item is photographed individually, without filters, to faithfully reflect its colors and details.
Most of our rugs are made from natural wool, cotton or silk. For exact details, please refer to the product data sheet.
We make every effort to represent colors realistically, but slight variations may occur depending on the light.
Ordering and delivery
We ship from Nantes within 2 to 4 working days. Delivery time varies between 3 and 12 working days, depending on the destination country.
We are currently working with La Poste. However, we are exploring other options to offer greater flexibility in the future.
Yes, we deliver throughout the European Union. For deliveries outside Europe, please contact us directly.
Charges are calculated according to weight and country of delivery. Delivery is free for all orders over €100.
Payment and security
You can pay for your purchases by credit card (Visa, Mastercard), PayPal, Apple Pay or via Stripe.
Yes, our site is protected by an SSL certificate and all payments are processed via secure platforms.
Yes, an invoice will be sent to you automatically by e-mail after your order.
Feedback and discussion
Yes, you can return a product within 14 days of receipt, provided it is in perfect condition.
Yes, except in the event of an error or damaged product on our part.
Contact us via the website form, e-mail or WhatsApp with your order number.
Other questions
Yes, just leave a message in the order note to let us know that you'd like a personalized gift wrap or card - we'll be happy to take care of it.
Yes, we occasionally have special offers and discount codes for our newsletter subscribers.
Via our contact form, by e-mail or directly on WhatsApp. We usually respond within 24 hours.
Why trust us?
We work directly with artisans in Iran. Each piece is carefully selected for its quality, provenance and history.
Behind this boutique is a passionate entrepreneur living in France, involved in every step of your order.
All our products are stocked in France, guaranteeing fast delivery and no customs duties for the European Union.
A portion of each purchase goes directly back to the designers and craftsmen, supporting the preservation of their know-how.
Our site is completely secure and your data is protected. You can order with complete confidence.
Our products are not just decorative - they carry with them centuries of history, culture and emotion.
